Refund policy
Last updated: July 20, 2026
1. How cancellations work
Once a booking has been accepted by a Host and paid for, either the Team or the Host can request a cancellation from their dashboard, along with a reason. This is not an instant, self-service refund — every cancellation request is reviewed by BrowseCamp before any money moves.
2. What happens when a request is approved
If a cancellation request is approved, the Team receives a full refund of the amount paid, in Saudi riyals (SAR) — the currency you were charged in — returned to the original payment method through our payment processor. When it appears on your statement depends on your bank.
3. What happens when a request is denied
If a cancellation request is denied, the booking remains active and no refund is issued. You'll be notified either way once a decision is made.
4. What we look at when reviewing a request
Requests are reviewed case by case — factors include how far in advance the request was made, the reason given, and whether the Host has already made arrangements for the booking.
5. Facility not as described
If a facility is materially different from its listing (e.g. missing equipment described in the listing, safety issues), contact us as soon as possible — this is treated as a priority case for review, separate from a standard change-of-plans cancellation.
6. Disputes and reports
If something goes wrong with a booking beyond a simple cancellation — property damage, a no-show, a safety concern — you can file a report from your dashboard, and our team will review it directly.
7. Contact
Questions about a specific booking's refund status can be sent to [contact@browsecamp.com].